If you’re experiencing issues, there’s a couple things we can try:
- Unplug the Inspiration Display from power and plug it back in, and quit out of the mobile app and open it back up.
- We can perform a hard reset on your Inspiration Display. Hold down the bottom most button on the back (the bottom of the tall button) for 15 seconds until the Presence logo appears again on the display. Wait for the display to reboot and once on the QR Code screen again try reconnecting via the app.
- If neither of these do the trick, try deleting the app and redownloading it, in combination with a hard reset. Once the display is back on the QR Code screen and the app is reinstalled, try the Connection process.
Simply fill out our Contact Us Form and we'll be more than happy to assist you.
Please include your Serial # (it’s found on the back of your Inspiration Display, on the bottom of the box, and within the Manage Displays section of Settings within the app. An example S/N is: P1DN22JGM03900).
If you could also take a video, photo or screen recording of the issue, it will allow us to solve the issue and get your Presence back up and running much faster.