Presence is a digital display that provides daily inspiration to help brighten your day. It features a sleek design and streams a variety of uplifting content to your home or office, including motivational quotes, affirmations, and images.
What is a Ray?
A Ray is a combination of words and art that appears on your Presence display to provide inspiration. Rays can be either animated or still and are designed to uplift and motivate you.
What is a Raylist?
A Raylist is a collection of inspirational Rays that are grouped together based on a specific theme. It's what you play on your Presence to stream a series of Rays. It can be thought of as a playlist, but for inspiration instead of music.
How do I get new Rays?
To get new Rays, simply use the Presence App to connect your display to the internet, browse all the available Raylists, and select and stream the Rays that inspire you. Even if your device is not connected to the internet, Rays will automatically play on the Presence device.
Is there a monthly subscription?
Presence provides both a free-tier with limited content and a subscription option called Presence Premium. With Presence Premium, users can unlock access to all content and premium features for $4.99/month or $49.99/year.
What is Presence Premium?
Presence Premium is our subscription offering that provides users with the full range of content and premium features, including the home/lock screen widget for easy access, the ability to curate and play a Favorites Raylist, and access to over 3,000+ Rays and Raylists. For just $4.99/month or $49.99/year, subscribers enjoy a personalized and curated motivational experience, empowering them to create their own motivational journey. By subscribing, users also support our ongoing investment in content development, ensuring the best possible experience and continuous expansion of motivational resources.
What is the return policy?
Our happiness guarantee backs every Presence order. You can return your purchase for a full refund within 60 days of delivery, and we'll provide a free return label (US only) upon request.
How can I contact the Presence team for assistance?
If you're experiencing any issues or have questions about your Presence, our Customer Care team is here to help. Simply fill out our Contact Us Form and we'll be more than happy to assist you.
What are affirmations?
An affirmation is a statement of positivity, intention, or inspiration intended to help a person make a change in their life.
How does Presence use affirmations?
We’ve expanded the traditional definition of affirmations to include everything from a Beatles lyric to a passage from the Sylvia Plath -- if it’s a statement of personal truth and moves you to be a better you, we believe it’s an affirmation!
How are Rays related to affirmations?
Rays are our version of the affirmation, comprised of a piece of wisdom + art to convey greater meaning and emotional impact as you see it change everyday on your Presence Display. We believe words have power and with great design or meaningful art, the power can be enhanced to help you receive the words more deeply.
How many affirmations will I receive a day with Presence?
That’s up to you! Use your Presence App to change the frequency at which your Presence updates.
Who will provide affirmations?
Raylists are curated by Inspirers, who range from authors, artists, speakers, athletes, professionals, other notable figures have partnered with Presence to share their inspiration, as well as the Presence team who produce a large portion of the Raylists library.
Will the app work without a Presence Inspiration Display?
Yes, you can use and enjoy the Presence App without a Presence Inspiration Display. This means you can start experiencing the benefits of empowering messages right away, and when you're ready to take your experience to the next level, the Inspiration Display will be there to help you achieve your goals.
What features does the Presence App offer to users?
The Presence App empowers users with complete control over their experience. It includes user-friendly settings like Sleep Mode, Brightness Control, and Ray Speed.
How can I learn more about the Presence App?
If you still have questions about the Presence App, feel free to reach out to us directly by filing out our Contact Us Form and we'll be more than happy to assist you.
How do I set up my Presence?
Remove the components of your Presence Display from the box.
Assemble your Presence by attaching the Straight Leg to the Round Base, sliding the Screen onto the Straight Leg, and screwing it together.
Peel off the screen protector to reveal the matte glass screen.
Plug your Presence into power using the provided cable and adapter.
Scan the QR code to go to the Welcome webpage and download the Presence App.
Create your account with your email, password, first and last name.
Connect your Presence to the internet by allowing Bluetooth and selecting your WiFi network and entering the password.
Once successfully connected, you can start using the app and exploring the curated categories within Search, searching for something specific or checking out the recommendations on Home.
Enjoy the experience of daily inspiration with Presence!
What can I do if I’m having trouble connecting to my WiFi Network?
If you're having trouble connecting to your WiFi Network, here are a few things you can try:
Unplug your Inspiration Display and open and close the mobile app.
Perform a hard reset, by holding down the bottom portion of the longbutton on the back of the display for 15 seconds until the Presence logo appears.
If the first two steps don't work, log out of the app, delete and redownload it, and perform a hard reset again.
If the issue persists, simply fill out our Contact Us Form with your serial number (located on the back of the display) and any videos, photos or screen recordings of the issue.
Please note that we only support 2.4GHz WiFi networks (not 5GHz), as well as open networks and networks with WPA/WPA2-PSK security. We do not support enterprise networks or networks that require additional login credentials.
What are the buttons on the back of my Presence for?
Your Presence has three buttons on the back.
The circular button at the top controls the backlight of the display. Note that it does not power the display on and off, so you must unplug it to turn it off completely.
The long button located below the circular button lets you manually navigate between the Rays that are currently displaying on your screen. As you move back and forth through the Raylist, the app will also update to stay in sync with your display.
What are some of the highlights of the Presence experience?
Ray Speed: You can adjust the speed of how frequently you receive Rays. On Home, tap Settings in the top right, tap Manage Displays, tap your Display, tap Ray Speed and then you will be able to adjust the slider. “Least often” changes the Ray every sixteen hours, “slower” every eight hours, “normal” every three hours, “faster” every one hour and most often every twenty minutes.
Favorites: Save your favorite Rays & Raylists by tapping the Add To Favorites icon present on each Ray and Raylist. By tapping Favorites on Home you can access your most loved content whenever you want. Soon you will be able to organize collections of Rays and Raylists and share them with friends and family :-)
Sleep Mode: You can turn on Sleep Mode, a convenient feature that turns down your Presence for the night and then turns it on for the morning. Just set the Go To Sleep and Wake Up times. On Home, tap Settings in the top right, tap Manage Displays, tap your Display, tap Brightness and then you will see the Sleep Mode Module.
Multi-Device Experience: You can connect up to five Displays to one account to create a Sonos-like experience around your home. Buddha in the bedroom, Stoicism in the bathroom and some Maya Angelou in the living room sounds pretty awesome!
Personality: Choose your Personality upon onboarding or update it later within Settings. Your Personality guides the content recommendations you receive.
Inspirers: Each author of a quote, designer of a Ray, and curator of a Raylist is called an Inspirer. By tapping on their card you can experience their profile highlighting their Rays and Raylists as well as their additional channels from social to their store. We want to celebrate the people who inspire us and help you learn more about them.
View Ray In-App: If you’re not by your Display and still want to view your Rays you can always tap the Presence Emblem on the bottom tab bar of the Now Raying screen to view the inspiration on your phone.
Automatic OTA: Your Inspiration Display will receive automatic Over The Air updates weekly to continuously improve your experience.
Personalize: We designed the experience so when you favorite Rays and Raylists, and thumbs up or thumbs down a Ray, Presence will get to know you better and better and start to show you more curated content.
Is that a light sensor at the top of my Presence?
Yes! That is a light sensor, and not a camera, that detects the light in your environment and adjusts the brightness of the display for optimal viewing.
How do I play my first Raylist?
To begin the Presence experience, simply press play on a Raylist that catches you eye or is something you’re interested in. You can find Raylists to play within the Home (left tab) and Search (right tab) within the Presence App. Tap the Raylist card to learn more about the Raylist and the people involved and press play on the blue and white play button to start streaming Rays to your Inspiration Display.
What can I do if I’m experiencing an issue with my Presence?
If you’re experiencing issues, there’s a couple things we can try:
Unplug the Inspiration Display from power and plug it back in, and quit out of the mobile app and open it back up.
We can perform a hard reset on your Inspiration Display. Hold down the bottom most button on the back (the bottom of the tall button) for 15 seconds until the Presence logo appears again on the display. Wait for the display to reboot and once on the QR Code screen again try reconnecting via the app.
If neither of these do the trick, try deleting the app and redownloading it, in combination with a hard reset. Once the display is back on the QR Code screen and the app is reinstalled, try the Connection process.
Simply fill out our Contact Us Form and we'll be more than happy to assist you.
Please include your Serial # (it’s found on the back of your Inspiration Display, on the bottom of the box, and within the Manage Displays section of Settings within the app. An example S/N is: P1DN22JGM03900).
If you could also take a video, photo or screen recording of the issue, it will allow us to solve the issue and get your Presence back up and running much faster.