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Returns & Warranty

At Presence, we strive to make your well-being journey the best that it can be. As part of that, we want to make sure that you have a great working product and a fast and easy return process.

Is the product not helping you? 

We want to help you reach your goals as best we can. Get in touch with us so we can help provide guidance for getting the most out of it.

Have Questions? Email us at hello@discoverpresence.co  

Before you return your order:

Please get in touch with us first so we can better help you. If there is an issue with the product, or you just want to return it, we will help make the process easy. 

How to return your order:

In order to return your order it must be within 45 days of purchase on our website. 

The product must not be damaged and should be in good working condition. The merchandise should be returned in its original packaging.   

Our return process is simple:

  1. For U.S. customers, we will provide you a return label for a faster refund and an easy way to track your return.
  2. Once we receive your package, we will inspect it to make sure it qualifies for return or is defective. This may take up to one week.
  3. A $3.99 fee will be deducted from your refund to cover the shipping postage. If you do not want us to deduct this charge, you are welcome to use your own shipping label. 

Please allow at least 1 week for us to process your refund. 

 

Warranty/Exchanges:

If the product is defective, we offer a 1 year warranty and will help provide a replacement and shipping in the U.S. free of charge. For international customers we provide a free replacement, however shipping costs are not included.